We can gladly verify if content is working or resolve any issues for you. Just notify our support staff of the title so a technical representative can check it out.

For all the answers you're looking for, fill out this quick online contact form and our support staff will help you out.

The first thing you should do is check your internet connection. If you're connected without speed issues, contact us with the name of the audiobook, as well as the device and browser being used. We'll get the issue resolved for you shortly, without skipping a beat.

The best thing would be to contact Customer Service with information on the type of media, (book, audiobook or music) and the specific title. A technical represented will look into finding a solution.

Whether you're using an Apple or Android smartphone, all mainstream mobile devices will be able to play our audiobooks without problem so you can listen away!

The quickest way to get the problem solved would be to contact a customer service representative specifying the book title and the device being used. We'll look into it and get back to you shortly, usually within 24-48 hours.


To cancel, whatever the reason may be, give us a shout at 1-877-871-7035 or fill out our simple online cancellation form by Clicking Here

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As many as you like. All our content is compatible with all major devices and can be accessed anytime from anywhere in the world.

If you successfully cancelled your membership but continued to be billed, contact a live rep who will get the problem solved.

The following are criteria for obtaining refund eligibility: If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund. If you have not received the experience you expected from our website, you might be refund eligible. For additional assistance or to request a refund, call a live representative by calling toll-free 1-877-871-7035. For a more detailed description of our refund policy, please refer to our Terms of Service. We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-877-871-7035